A Letter To Our Patients

March 20, 2020

Dear Valued Patient,

Grand River Medical Group continues to monitor the ongoing situation with coronavirus (COVID-19). The health and safety of our patients and the community is important to us and we continue to follow guidelines from public health officials and government agencies.

As part of our commitment to help protect our patients, employees, and the community, we wanted to share with you, that in addition to the infection control standards we have in place every day, we have recently implemented additional measures to provide patient safety within our clinics.

  • We are asking you to CALL your primary/specialty care providers office BEFORE coming in for your appointment if you have a fever or respiratory symptoms, such as a cough or difficulty breathing and/or have traveled within the past 14 days or had close contact with a person that a lab confirmed to be infected with the new coronavirus (COVID-19). We will ask you to complete a phone screening and our staff will assist you with next steps. Please do NOT walk into any of our clinics without calling first.
  • If you have respiratory symptoms your next steps may include scheduling an appointment at our temporary Respiratory Clinic located in the Upper Level of our Family Medicine Clinic, 320 N. Grandview Ave. Suite D, Dubuque, IA 52001. To schedule an appointment with our Respiratory Clinic, contact our office at (563) 583-9300 Monday – Friday 8:00 a.m. – 5:00 p.m. or (563) 557-3930 Saturday & Sunday 9:00 a.m. – 3:00 p.m.
  • Visitor Restrictions: We are limiting visitors to one (1) essential visitor per patient. All patients & visitors will be screened before entering our Dermatology & Allergy, Family Medicine, Multi-Specialty, Nephrology & Hypertension, and Pediatric Clinics. Essential visitors are defined as a parent of a patient under 18 years of age, a legal guardian, power of attorney or a caretaker.
  • Now offering telemedicine visits! If you need to see your primary/specialty care provider and are concerned about coming in for your appointment many of our physicians, nurse practitioners, and physician assistants are offering virtual visits for your routine care. Contact your provider’s office to learn if a virtual visit is right for you. We are reaching out to each patient who has a scheduled appointment with Grand River Medical Group and postponing all non-urgent visits or rescheduling to a virtual visit.
  • Lastly, we have CLOSED our Acute Clinic located in the NW Arterial Hy-Vee and taken it virtual. To request a virtual visit with our Telehealth Clinic call (563) 557-3930. Virtual visits are offered using your smartphone, tablet or laptop computer Monday – Friday 7:30 a.m. – 7:00 p.m. and Saturday & Sunday 8:00 a.m. – 4:30 p.m.

We all have a role in keeping our community safe and can do so by following the Center for Disease Control (CDC) recommendations:

  • Stay home if you are sick.
  • Avoid close contact with people who are sick.
  • Cover your nose and mouth when you cough or sneeze.
  • Thoroughly washing your hands with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid touching your face, eyes, nose and mouth.
  • Disinfect surfaces and objects using a regular household cleaning spray or wipe.

Grand River Medical Group has served our community for many years and continues to ensure our team is prepared to address the healthcare needs of our community. Thank you for allowing us to play an important role in your health.

If you have questions, please call your primary care provider or login to your patient portal account to send a message to your provider. You can also learn more on our website at www.grmg.health.

Sincerely,

Ronald Iverson, MD
President

Justin Hafner
Chief Executive Officer