Grand River Medical Group complies with applicable federal civil rights laws and does not discriminate or restrict services based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status, or other associational status, also referred to as a protected category. Grand River Medical Group affirms its commitment to providing equal access opportunities for patients to all GRMG services.
Grand River Medical Group provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Language Assistance Services
How to File a Grievance
If you believe that Grand River Medical Group has failed to provide these services or discriminated in another way on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability or veteran status, or other associational status you can file a grievance with:
Compliance Officer- Grand River Medical Group
1515 Delhi Street, Suite 100
Dubuque, IA 52001
Phone: (563) 557-3903
Fax: (563) 589-4063
You can file a grievance in person or by mail or fax. If you need help filing a grievance, our Compliance Office is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, by mail or phone.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)
Download complaint forms
To Anonymously Report Compliance Issues:
Go to Lighthouse Services to complete an Incident Report online. You can also send an email to Lighthouse Services, call toll-free or fax your report.
All reports submitted MUST include Grand River Medical Group as the company name. This ensures your incident report information is received.
Toll-Free Telephone: English Speaking USA and Canada (844) 420-0044 or Spanish Speaking USA and Canada (800) 216-1288
Fax: (215) 689-3885