Prepare for your appointment

Learn some tips to ensure you have a successful visit to the doctor's office.

What to bring to your appointment

Here is a list of items you should always bring to your appointment. Depending on your visit your doctor or nurse may request you bring additional information.

  • Insurance card(s)
  • Medication List- including prescription or non-prescription medicines and any herbal therapies
  • Valid photo ID or driver's license
  • Paperwork, if applicable

Sometimes it is hard to remember your questions. It may help to write them down and bring with you to your appointment.

Information Verification

When you check in for your appointment we will verify the following information with you.

  • Name
  • Address
  • Phone number
  • Insurance Coverage
  • Date of Birth
  • Marital Status

Worker's Compensation Appointment

It is important to inform the receptionist each time you come in for a worker's compensation appointment. This will ensure proper billing and check-in verification processes.

Frequently Asked Questions

Here is a helpful guide to answer the top questions to have a successful visit to the doctor's office.

What do I need to do if I need after hours care?

We offer after-hours and weekend care at our Acute Clinic. For care outside those hours of operation contact our office at (563) 557-9111 and talk with our answering service. They can assist you with getting in touch with our doctor on call. If your health concern is an emergency, call 911 or go to the nearest emergency room.

Who takes care of me when I am admitted to the hospital?

For patients 18 years of age and older you will be cared for by a member of our hospitalist team. Our hospitalists work together with your primary care provider and specialist to provide your coordinated and comprehensive care. Patients under the age of 18 will be cared for by our family medicine or pediatric doctor on-call.

Does my doctor need a copy of my living will?

Yes, it is important to us to know your wishes. Also, your preferred hospital and key family members should also have copies.

Does my doctor provide care in the nursing home or skilled nursing facility?

If you are unable to come to our office to see your doctor, we have a physician and two nurse practitioners who specialize in caring for patients in a nursing home or skilled nursing facilities. They currently travel to various nursing homes and skilled nursing facilities. Ask your primary care provider if your nursing home/skilled nursing facility is part of our program. You may need to come to the office for certain appointments (for example, to see one of our specialists) but the nursing home or skilled facility can facilitate getting you to our office.

What are the directions for fasting lab?

"Fasting" means that you do not eat for 8 hours prior to your lab test. You may drink plain water as needed. Unless directed by your doctor, you should take your medications as directed. Again, it is OK to use a small amount of water to aid in swallowing your pills.

Can I email my doctor?

Yes, you can communicate with our office securely through your patient portal. If you have not signed up for your portal access, please ask a receptionist during your next visit.

How can I get copies of my medical record?

You will need to complete a release form. You can complete your Authorization Form for Release of Information online, in-person, by mail, or fax. Click here to learn more

Can I make an appointment without my insurance card?

Yes, but you will be billed for all services until we receive your insurance information.

I have a question about my bill, who should I talk with?

Contact Patient Accounts at (563) 589-4030. Learn more about our billing and insurance services.