Women with sore throat talking to doctor with video chat

Call our Telehealth Clinic.

For your acute healthcare needs.

563-557-3930

Telehealth Services

The health and safety of our patients and the community is important to us. To ensure you can continue to get healthcare during this national emergency we have launched telehealth services. This service let's you connect to our clinic using secure video chat from your smartphone, tablet, or laptop. Allowing you to get needed answers to your health questions from the comfort of your home.

If you need to see your primary/specialty care provider and are concerned about coming in for your appointment many of our physicians, nurse practitioners, and physician assistants are offering virtual visits for your routine care. Contact your provider’s office to learn if a virtual visit is right for you.

Telehealth Clinic Hours of Operation

We have CLOSED our Acute Clinic located in the NW Arterial Hy-Vee and taken it virtual. Hours of operation for virtual acute clinic:

Monday - Friday 2:00 p.m. - 9:00 p.m.

Saturday & Sunday 8:30 a.m. - 4:00 p.m.

How It Works

To use our telehealth services call our office at 563-557-3930. We will discuss your primary concern over the phone to understand if a telehealth visit is right for you. If your care can be provided through telehealth services our nursing staff will collect more information including verifying your insurance, current health concern, medical history, and other details. Once we have all of your information we will set up a telehealth visit with one of our providers.

To set up a telehealth visit you will need a smartphone, tablet, or laptop computer with video capabilities. We will either text or email you a link to access your secure video connection with our acute care provider. If at any time during your visit you are asked to come into the clinic we will waive any telehealth visit fees.

Preparing for your visit

As you prepare for your virtual visit follow these instructions to ensure a successful visit.

Find a good location.

  • A place that is quiet and private- close doors and windows to high-traffic areas.
  • Remove clutter and have a blank wall behind you, if possible.
  • Make sure the area is well-lit, avoid having light shine from behind you, this can create a glare on the video.

Test your technology

  • Ensure have a good battery charge on your device (or plug it in).
  • Use a Wi-Fi connection instead of cellular data (cell phone data), when possible.
  • Set up for your phone, tablet, or laptop and test out the video, ensure you have the angle right so the provider can see you.
  • Close out of all other apps and programs.

Make sure you are set up for quality audio.

  • Mute, turn off, and remove any other noise makers. If you do not plan to use your smartphone for the call, put it on silent.
  • Eliminate echos.
  • Check for other outside noise, outside traffic, fan, air conditioner, etc.
  • Make sure your microphone works and is free of any obstruction.
  • Speak normally when on the call and in the direction of the camera.

General

  • Limit sudden movements or fidgeting.
  • Ensure you keep an eye on your text messages / emails for the link to join your virtual visit.
  • Set up 15 minutes prior to your appointment time to ensure you are ready.

How to connect to your virtual visit

In three easy steps connect with your provider using video chat.

  1. Click on the blue link in your text or email.
  2. Read the consent form and click the box to accept, then click the blue "Agree" button.
  3. Allow access to your microphone and camera, this step is important to allow the provider to both hear and see you.

Step by step instructions are provided below. Click on the link based off how you requested to receive the video link.

Frequently Asked Questions

Here are some answers to frequently asked questions about our telehealth services.

What is a telehealth visit?

Telehealth visits allow you to talk to your healthcare provider using a secure, real-time video chat.

Is this covered by my insurance?

Insurance coverage varies by insurance carrier and plan, it is always best to check your health plan benefits before using our telehealth services to ensure they are a covered service.

What happens if I am instructed to come into the office?

If you are asked to come into the office at any time during your telehealth visit we will not charge you for the telehealth visit. Many patients will be directed to our Respiratory Clinic for further testing in person. We may also request that you go to our lab or radiology departments for further testing.

What if i do not have Wi-Fi or cellular data?

Telehealth visits require that you have a Wi-Fi or cellular data connection to stream the video with our secure video app. A Wi-Fi connection is the preferred method to connect to our telehealth video services. If you do not have access to Wi-Fi or cellular data please contact our office and our team will help you schedule an in office visit at one of our clinic locations.